Alchem
Messages

Your salon’s Telegram and Instagram in one inbox

Client messages are collected in the Messages section. Reply, insert saved templates and booking links without switching between apps.

Try for freeTry the demo

7 days free, all features included

Nigora Karimova

Telegram

1
Hi! Can I book AirTouch with Dilnoza this week?
18:04
Hi Nigora! Tomorrow at 11:00 is free — it takes about 4 hours. Shall I book you?
18:10
Yes, please 👍
18:12
Booking reminder
Nigora, a reminder of your booking at Alchem Beauty: tomorrow at 11:00, AirTouch colouring with Dilnoza. Move or cancel: https://alchem-beauty.alchem.uz/r/7Kq2
09:00
Photo
This is the shade I want
09:15

What Messages can do

Telegram and Instagram in one inbox, reply templates and booking links.

Instagram next to Telegram

Conversations from both channels sit in one list with statuses and counters. A channel filter leaves only the one you need.

  • Unread, open, waiting and resolved
  • Search by name and message text
  • Telegram gets both text and files

Kamila Yusupova

Instagram

2
Good afternoon 🌸
08:41
How much is a gel manicure and do you have time on Saturday?
08:42
Only text is sent to Instagram.

Reminders arrive in the same chat

Once a contact is linked to a client in your database, notifications about their bookings arrive in that same Telegram conversation. Clients reply wherever is convenient.

  • Link a contact to a client record
  • See which replies came from the AI assistant
  • Resend a message that didn’t go through

Booking reminder

24 h before the booking

Salon’s Telegram bot
Alchem Beauty
Nigora, a reminder of your booking at Alchem Beauty: 26.09 at 11:00, AirTouch colouring with Dilnoza. Address: 12 Bunyodkor St, next to Novza metro. https://alchem-beauty.alchem.uz/r/7Kq2
09:00
Characters: 187
When to send

Chats show up on the client card

Open a chat from the client card and message the client, or jump from a conversation to their card.

  • Chat on the client card and in the booking
  • Jump from a conversation to the card
  • Links to a booking, a visit or your booking page

Nigora Karimova

Birthday 21.08.1992

VIP
NK
RegularCoffee, no sugar10% off
Visits
19
Cancellations and no-shows
2
Average bill
399,000 UZS
Last visit
23.09.2026
Bonus balance
84,000 UZS

Next booking — 26.09.2026

How it works

Three steps to get Messages running in your business.

  1. Step 1

    Connect a Telegram bot

    Create a bot in BotFather and paste its token into Alchem settings. Instagram is connected in Eywa One.

  2. Step 2

    Reply from one inbox

    Take the conversation, reply with text, a file or a template, and resolve it once the question is settled.

  3. Step 3

    Send links

    Insert a link to your booking page, to the client’s upcoming booking or to a visit review in one click.

Try Alchem in your own business

Every plan includes every feature. Start for free or open the demo with a sample salon — no sign-up needed.

Try for freeTry the demo

Works well with

Features that complement this one.

Notifications

Confirmations and reminders to clients via Telegram, SMS and email.

Clients

Client card, visit history, tags, priority and duplicate search.

Online booking

Your own salon page at .alchem.uz — clients book themselves at any time.

All features

Frequently asked questions

Short answers to what people ask about Messages.

Focus on your clients — Alchem takes care of bookings and reminders

Journal, online booking, checkout and inventory in one app — on a computer, tablet and phone.

Try for freeTry the demo