Telephony

Client calls right next to their bookings

Connect Eywa Connect and calls to your salon numbers appear on the client card: incoming and outgoing, missed, duration and whether the call was recorded.

7 days free, all features included

Client calls

Nigora Karimova · Eywa Connect

IncomingFri, 25.09, 10:42 · 3 min 14 sCall recording
OutgoingTue, 22.09, 17:05 · 1 min 11 sCall recording
MissedTue, 22.09, 16:58

Calls made through Eywa Connect appear in the client card together with the recording.

What Telephony can do

Calls and call recordings in the client card via Eywa Connect.

A Calls tab on the client card

Before calling back, you can see when the client called, whether they got through and how long the conversation lasted.

  • Incoming and outgoing calls
  • Missed, busy and dropped calls
  • Duration and a “recorded” mark

Nigora Karimova

Birthday 21.08.1992

VIP
NK
RegularCoffee, no sugar10% off
Visits
19
Cancellations and no-shows
2
Average bill
399,000 UZS
Last visit
23.09.2026
Bonus balance
84,000 UZS

Next booking — 26.09.2026

Calls, chats and visits together

One card holds calls, Telegram and Instagram conversations and visit history. Alchem and Eywa Connect share the business and clients, so there’s no data sync to set up.

  • One client database with Eywa Connect
  • Chats and calls on one card
  • Calls appear on the card by themselves

Nigora Karimova

Telegram

1
Hi! Can I book AirTouch with Dilnoza this week?
18:04
Hi Nigora! Tomorrow at 11:00 is free — it takes about 4 hours. Shall I book you?
18:10
Yes, please 👍
18:12
Booking reminder
Nigora, a reminder of your booking at Alchem Beauty: tomorrow at 11:00, AirTouch colouring with Dilnoza. Move or cancel: https://alchem-beauty.alchem.uz/r/7Kq2
09:00
Photo
This is the shade I want
09:15

Agreed on the phone? Book it

After the call, press Book on the client card: the journal opens with that client already selected.

  • A Book button on the card
  • Each line is tied to a branch
  • Only salon numbers, no other departments

Journal

Friday, September 25 · Chilanzar

DY
Dilnoza Yo‘ldoshevaColourist
MT
Malika TursunovaNail artist
SA
Sevara AxmedovaCosmetologist

Click free time to book a client. Click an appointment to change its status.

How it works

Three steps to get Telephony running in your business.

  1. Step 1

    Set up Eywa Connect

    Your salon number is added in Eywa Connect under Telephony. After that the line appears in Alchem settings.

  2. Step 2

    Mark the salon’s lines

    Choose the numbers that take bookings and set a branch for each line. Calls to other lines won’t show up in Alchem.

  3. Step 3

    See calls on the card

    Calls from the client’s number appear on the Calls tab by themselves — nothing to enter by hand.

Try Alchem in your own business

Every plan includes every feature. Start for free or open the demo with a sample salon — no sign-up needed.

Frequently asked questions

Short answers to what people ask about Telephony.

Focus on your clients — Alchem takes care of bookings and reminders

Journal, online booking, checkout and inventory in one app — on a computer, tablet and phone.